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Frequently Asked Questions

What are the most frequently asked questions about a flat pack assembly service?

Hopefully, this FAQ page will answer a few of your questions. However, if there is any additional information you’d like to learn about flat pack assembly and delivery, then simply give us a call. Our friendly consultants will be more than happy to provide you with further details.

Q: What days do you work and what are the work hours?

A: First of all, you can contact us at any time – our customer care service is available 24/7! Don’t forget you can book a service online as well. Also, appointments are available seven days a week, including bank holidays!

Q: What about your montage pricing? How do you charge customers?

A: Our service is hour-based. In other words, you will be charged based on the amount of hours our furniture assembly technicians spend on a project. Also, there is a minimal attendance flat fee.

*The time necessary for the flat pack mates to clear space in your property, so they can work properly shall be charged.
**Please inform us if there are any parking facilities around your property before you set an appointment for furniture assembly. Any fees on Flat Pack Mates’ vehicles during the service will be added to your final bill.
***Keep in mind that the experienced London furniture assemblers will work a lot faster without distractions. Please make sure to supervise your children and/or pets while the service takes place.
****Extra work necessary for uneven floor or wall surfaces, which can require the use of packing pieces so the furniture can be installed successfully, may be charged extra.

Q: Do you assemble any other pieces of furniture other than IKEA’s?

A: Of course we do! From Argos, Habitat, Next, Harveys, Peter Jones, Homebase, Dwell, Sleepmasters and many more! Keep in mind that we are able to help you with furniture delivery in London too. From and to any address within M25.

Q: Do you bring any equipment or tools with you?

A: Absolutely! The flat pack mates are skilled flat pack assemblers. Each team is fully equipped and 100% ready to turn those boxed parts into sound flat pack furniture for you.

Q: Can you fix my wardrobe or cupboards to the wall?

A: Yes! Just make sure you warn us in advance so we’ll bring the right equipment. Sometimes a wardrobe cannot be assembled lying down because the ceiling is too low and there is not enough space for it to be raised when the job is done. Because of this, we may have to assemble it standing up and two technicians will be required. When you request your quotation, please state ceiling clearance.

Q: Can you fit shelves or blinds for me?

A: Sure thing! Just inform us in advance and we will handle the task.

Q: Do you take care of the packaging?

A: Our company does not hold any responsibility for any leftover packing materials left as a result of the flat pack assembly process.

Q: What if some furniture pieces are missing or damage has been caused?

A: If only a few bolts are missing, then we will try to replace them with spares. However, if a crucial element of your furniture is nowhere to be found – or damaged – then we will issue a report so you can take the problem to the furniture retailer.

Q: What if I cancel my furniture service booking?

A: In case you cancel your service 24 hours (or less) before the appointment, we reserve the right to charge you a one-hour call out.

Q: What if there isn’t enough space for assembly in my property?

A: All furniture assembly technicians may assist in the moving of already residing home furnishings within the client’s property in order to clear some space so they can get on with their work. Neither our company nor employees are responsible for any damages and loss caused during this process.